Return Policy

At Combat Labs, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free return and exchange policy within one week of receiving your items. Please review the details of our policy below:

  1. Eligibility for Returns and Exchanges: To be eligible for a return or exchange, the following conditions must be met:
  • The request for return or exchange must be made within one week (7 days) from the date you received your order.
  • The item(s) being returned or exchanged must be unused, undamaged, and in their original packaging, with all tags and labels intact.
  1. Return and Exchange Process: To initiate a return or exchange, please follow these steps:
  • Contact our customer support team at dan@thecombatlabs.com within the one-week period
  • Securely package the item(s) and include all original documentation, such as the invoice or packing slip.
  • Ship the package to the address provided by our customer support team. Please note that the shipping cost for the return or exchange is the responsibility of the customer, unless the return or exchange is due to an error on our part (e.g., wrong item shipped, damaged item).

  1. Refunds: For eligible returns, once we receive and inspect the returned item(s), we will initiate a refund to the original payment method used for the purchase. Please note that it may take a few business days for the refund to be reflected in your account, depending on your financial institution's processing time.

  2. Exchanges: For eligible exchanges, once we receive and inspect the returned item(s), we will process the exchange and ship the replacement item(s) to you promptly. If the requested exchange item is out of stock, we will contact you to discuss alternative options or provide a refund.

  3. Non-eligible Items: Certain items are non-returnable and non-exchangeable due to hygiene and safety reasons.

  4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately at dan@thecombatlabs.com. We will work with you to resolve the issue promptly and provide a replacement or refund, depending on the circumstances.

  5. Customer Support: For any inquiries, concerns, or assistance regarding returns and exchanges, please contact our customer support team at dan@thecombatlabs.com. We are dedicated to ensuring your satisfaction and will be happy to assist you throughout the process.

Please note that our return and exchange policy applies to purchases made directly through our website. If you have purchased Combat Labs products from a third-party retailer, please refer to their specific return and exchange policies.

We appreciate your trust in Combat Labs and value your satisfaction. We strive to provide exceptional products and services, and we will make every effort to ensure your shopping experience is positive and enjoyable.